Definitions

1. “Cookie” is a small data file placed on the User’s device when accessing the Platform. Cookies are used, among other things, to remember User preferences, manage login sessions, and analyze patterns of User interaction with the Platform.

2. “Data Scraping” refers to any activity involving the collection, copying, retrieval, extraction, or automated processing of data, content, information, or any elements from the Platform, whether using software, bots, crawlers, spiders, scripts, or other automated technologies, without Maquira’s written permission. Data Scraping includes the extraction of data for commercial purposes, analysis, user mapping, business competition, profile collection, or other actions that may disrupt, burden, or compromise the integrity of the Platform’s system.

3. “Company” means Maquira, including all entities owned, controlled, or operated by it, which are responsible for the provision, management, development, and operation of the Platform, services, products, content, and related business processes. The term “Company” in this document also includes officers, directors, employees, representatives, consultants, and other parties who are legally acting on behalf of Maquira in providing services to Users.

4. “Promoter” is an individual or legal entity that has been officially registered, verified, and approved by the Company to carry out promotional, marketing, product education, event organization, or other commercial activities that support the Company’s operations in accordance with applicable internal policies. Promoters act as independent partners and are not officers, directors, employees, official representatives, or part of the Company’s management. All marketing activities must be conducted in accordance with the Company’s code of conduct and regulations, and/or other provisions related to marketing, including compliance with applicable laws and regulations regarding direct sales.

5. “Electronic Information” means a single piece or a collection of electronic data, including but not limited to text, sound, images, maps, designs, photographs, Electronic Data Interchange (EDI), electronic mail (e-mail), telegrams, telexes, telecopies, or similar forms, as well as letters, signs, numbers, access codes, symbols, or processed perforations that have meaning or can be understood by a person capable of understanding them.

6. “Electronic Document” means Electronic Information created, transmitted, sent, received, or stored in analog, digital, electromagnetic, optical, or similar form, which can be viewed, displayed, and/or heard via a Computer or Electronic System, including but not limited to text, sound, images, maps, designs, photographs, or similar items, letters, signs, numbers, Access Codes, symbols, or perforations that have meaning or significance or can be understood by a person capable of understanding them.

7. “Third Party” means other parties appointed by or collaborating with the company, including, but not limited to, affiliated companies and/or vendors that provide goods or services to the company, including, but not limited to, additional services, payment systems, logistics, or data storage (cloud storage).

8. “Transaction” means any activity that gives rise to rights and/or obligations or results in a legal relationship between two or more parties.

9. “Electronic Transaction” means a legal act performed using a computer, computer network, and/or other electronic media.

10. “Financial Transaction” means a transaction to make or receive a deposit, withdrawal, transfer, exchange, payment, grant, donation, escrow, and/or exchange of a sum of money or other actions and/or activities related to money.

Registration, User Account Security and Promoter's Responsibilities

Registration Obligations and Accuracy of Information. To access certain features on the Platform, the Promoter must register an Account and complete the provided registration form. The Promoter must read and comply with all applicable terms and/or conditions as a user, and ensure that the Personal Data provided is accurate, complete, and up-to-date. Full Responsibility for the Account. The Promoter bears full responsibility for the confidentiality and security of the Account credentials, including but not limited to user data and passwords. The Promoter is fully responsible for all activities conducted through the Account in their name, including prohibited activities or those deemed likely to cause harm to the Company.

Indemnification and Exclusions. In the event of any prohibited actions or activities as referred to in these Terms of Use, the Promoter shall be fully liable for all forms of loss, whether material or immaterial, arising from such activities. The Company is not liable for losses arising from the Promoter’s failure to maintain the security of their Account. Exemption from the Promoter’s liability applies only if such losses are proven to have arisen exclusively due to the Platform’s failure to operate its system, and not due to the Promoter’s negligence or actions.

Obligation to Report Security Breaches. If the Promoter becomes aware of, discovers, and/or suspects any unauthorized actions or access, unauthorized use of the Account, or security breaches related to the Account, the Promoter must immediately submit an official notification to the Company. Any losses incurred by the Company prior to the submission of the official notification as described above remain the full burden and responsibility of the Promoter.

The Company’s Right to Suspend or Close an Account. The Company reserves the right, with or without prior notice to the Promoter, to suspend, restrict, or close the Promoter’s Account if it is found that there has been (i) a violation of these terms and/or the Code of Conduct and established Company regulations; (ii) suspicious account usage; (iii) activities that could reasonably endanger the system, other users, or the Company’s legitimate interests.

Prohibited Conduct

The Company strictly prohibits any form of misuse of the Platform, including but not limited to (i) using the Platform for purposes that violate applicable laws or regulations; (ii) Uploading, publishing, or disseminating material containing elements of fraud, harassment, hate speech, pornography, or that violates public order; (iii) Engaging in unauthorized access, compromising system integrity, and/or attempting to bypass the Platform’s security mechanisms; (iv) Distributing viruses, malware, or other malicious code that may damage or disrupt the operation of the Platform or other users’ systems; (v) Using the Platform to make medical or health claims that are unauthorized or not supported by valid scientific evidence; (vi) engaging in “data scraping,” automated content extraction, or other actions intended to compromise the integrity, performance, or availability of the system; (vii) Misusing or disclosing other users’ Personal Data without a valid legal basis; (viii) Sharing content or information contained within the Platform, whether directly or indirectly, with Third Parties or other parties who have no relationship with or authorization regarding the use of the Company’s Platform.

Company Rights and Consequences of Violations

If the Company discovers a violation of the provisions mentioned above, the Company reserves the full right to take any action deemed necessary to protect the Company’s legitimate interests, including but not limited to (i) Administrative Actions: Removing infringing content, restricting access, or suspending the account of the violating Promoter, with or without prior notice. (ii) Legal Action: Taking applicable legal action against the violating Promoter to seek compensation for material and immaterial losses suffered by the Company.

Product Risks and Warranty Disclaimer

Information regarding Products available on the Platform is general, educational, and informative. Such information is not intended as a substitute for professional medical advice, diagnosis, or treatment from licensed healthcare professionals. Products offered by the Company (Maquira) are not drugs and are not indicated to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder. The Company makes no warranties, express or implied, regarding the results of use, effectiveness, health benefits, or any medical claims related to the Products.

Any results obtained from using the Products are individual and may vary among Users or Promoters. Any examples of Product usage results, testimonials, or business success claims presented are for illustrative purposes only and do not guarantee that similar results will be achieved by other Promoters or Users. Promoters are strictly prohibited from making any claims, including but not limited to (i) unauthorized medical or health claims; (ii) exaggerated nutritional or product effectiveness claims not authorized in writing by the Company; (iii) income or financial success claims not supported by the Company’s verified historical data.

Promoter Obligations and Sanctions

Promoters are required to fully comply with all Maquira Company Codes of Ethics and Regulations, including but not limited to (i) the Company’s official communication standards and sales guidelines; (ii) the use of approved promotional materials; (iii) ethics and procedures regarding the handling of network data and other electronic information. Promoters are strictly prohibited from engaging in the following actions: (i) making medical, health, or nutritional claims not authorized in writing by the Company; (ii) altering, modifying, or misusing the Company’s official promotional materials; (iii) using the Platform or conducting marketing activities for deceptive, fraudulent, or unlawful purposes.

Information regarding the network structure (including upline and downline data) constitutes the Company’s trade secrets and/or sensitive information, which the Promoter is obligated to keep confidential. Such information may only be used exclusively for the Promoter’s marketing activities within the Maquira framework. The Company has the absolute right to impose sanctions and/or unilaterally terminate the Agreement against any Promoter found to have violated the provisions of this Article, including but not limited to (i) terminating the Promoter’s membership status; (ii) terminating the Agreement without prior written notice to the Promoter; (iii) taking any and all legal and non-legal actions deemed necessary to protect the Company’s interests and reputation.

Transactions, Payments and Fund Withdrawals

Transaction integrity and order data accuracy. Every transaction conducted through the platform must be executed correctly, accurately, and transparently. The Promoter bears full responsibility for the order information provided, the selected payment method, and must ensure the accuracy, completeness, and validity of all data used in the Transaction.

Card Payment Security and Data Handling. Payments made using debit and/or credit cards must be made by the legitimate and authorized Cardholder. The User bears full responsibility for the security and use of the Cardholder’s Account Data in every Transaction. Sensitive Payment Card Information, including but not limited to the Card Number, Expiration Date, and Security Code (CVV), is processed directly and exclusively by the Third-Party Payment Service Provider collaborating with the Company and verified for compliance with the Payment Card Industry Data Security Standard (PCI DSS). The Company hereby guarantees that it does not store, process, or have access to the User’s sensitive Cardholder Account Data. Therefore, the Company is not liable for any losses, claims, or demands arising from the misuse of Payment Card data by third parties beyond the Company’s control and operational scope.

Withdrawal Terms. Withdrawals by the Promoter may only be made for Commissions and/or Bonuses that have been officially declared valid, verified, and meet all the terms and conditions set forth in the Compensation Plan (Marketing Plan) and/or the Company’s internal policies. The Promoter is responsible for ensuring that the Personal Data and Bank Account Information provided for withdrawal purposes are accurate, complete, and in compliance with applicable regulations. The Company is not liable for any delays or failures in fund withdrawals caused by errors in the Account Information provided by the Promoter. The Company reserves the full right to conduct additional verification, delay, and/or reject withdrawal requests if there are indications of a violation of terms, system abuse, unusual activity, or data discrepancies. The Promoter acknowledges that the withdrawal process involves Third Parties, including but not limited to banks or payment service providers (PSPs), and processing times may vary depending on the procedures and policies of the relevant Third Parties.

Disclaimer of Warranties and Limitation of Liability

General Nature of Information. The information available on the Platform is provided solely for general informational purposes. This content is not and should not be construed as medical, health, legal, financial, and/or other professional advice.

Product Warranty Disclaimer. Maquira products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder. Results from using the Products may vary significantly from person to person, and the Company expressly disclaims any warranties regarding results, effectiveness, or specific benefits. The Platform is provided to Users and Promoters on an “as-is” and “as-available” basis.

The Company does not guarantee that the Platform will operate error-free or without interruption. It does not guarantee that all features or functions will always be available without interruption. To the extent permitted by applicable law, the Company shall not be liable for any losses, whether direct or indirect, arising from the use of the Platform, the inability to access it, or reliance on the information provided on the Platform.

Pricing and Change Policy

The Product prices listed on the Platform are determined based on the Company’s internal policies and are subject to change at any time. The Company may adjust prices with or without prior notice to the Promoter. The binding and applicable price is the price listed on the Platform at the time the Transaction is completed by the Promoter. The Promoter is advised and required to always check and confirm the Product price before completing the Transaction and payment process.

Pricing Terms and Payment Mechanism

Price Transparency. All prices listed on the Platform are stated in USD (U.S. Dollars) and Rupiah (IDR), unless otherwise stated in writing. The price displayed at the time of order confirmation is final and includes (i) the price of the Product/Service; (ii) Administration Fees or Registration Fees (if applicable); (iii) Value-Added Tax (VAT) in accordance with government regulations; (iv) estimated shipping costs (based on the address entered at checkout). The Company reserves the right to change prices at any time, but such changes will not affect orders that have already received payment confirmation.

Registration and Membership Fees. By registering as a promoter, you agree to pay a Registration Fee of Rp. 705,000 or $39 (thirty-nine U.S. dollars). This fee covers access to the business portal, training materials, and a distribution license. You understand that the Registration Fee is non-refundable once access to the system is granted, unless otherwise provided by the refund policy or applicable laws and regulations.

Checkout functions and procedures. The checkout process is the final stage where you review all order details. The transaction is considered legally valid if (i) you have reviewed the Order Summary; (ii) you have explicitly selected a payment method; (iii) you have checked the box agreeing to the Terms and Conditions, Privacy Policy, and the company’s code of conduct and regulations; (iv) the Company, through its payment gateway partner, has successfully authorized your funds. After a successful checkout, the system will send an Electronic Invoice and Payment Receipt to the registered email address.

Automatic Debit Authorization (Autodelivery). If you select the recurring billing or autodelivery option, you grant full authorization to the Company and the Company’s payment service provider to (i) securely store payment credentials (tokenization) in accordance with PCI-DSS standards; (ii) perform automatic debits on the agreed-upon billing date each month; (iii) retry the billing process in the event of an initial transaction failure to ensure the continuity of your membership/service.

Payment Security and Card Data. For your security, the Company does not store your credit or debit card data directly on our servers. All payment information is securely processed by a third-party payment service provider certified to PCI-DSS Level 1. The use of payment methods is subject to the terms and conditions of the payment service provider and your card-issuing bank. The Company and its payment partners reserve the right to refuse or cancel a transaction if (i) there are indications of suspicious activity or fraud; (ii) authorization is denied by the issuing bank; (iii) there is a technical error in the payment system. In the event of a cancellation after funds have been debited, the Company will process a refund in accordance with the relevant bank’s operational cycle.

Orders, Payment Authorization and Card Data Security

By submitting an order through the Platform, the Promoter hereby grants full authority to the Company to process payments using methods available and accepted on the Platform, including but not limited to credit cards, debit cards, digital wallets (e-wallets), and bank transfers. The Promoter warrants that the payment method used is their own or is used lawfully and with authorization, and that all payment information provided is true, accurate, and valid.

Card Data Authorization and Security Process

Upon placing an order, the system may perform an authorization or pre-authorization process for an amount up to the total order value, including taxes, shipping fees, administrative fees, and/or other fees set by the Company, to ensure the validity of the payment method and the availability of sufficient funds. The order will only be processed after successful payment authorization is received.

Sensitive payment card information, including but not limited to the Card Number, Expiration Date, and Security Code (CVV), is processed directly and exclusively by a PCI DSS-certified Third-Party Payment Service Provider that collaborates with the Company. The Company does not store, process, or transmit Cardholder Account Data electronically on the Company’s systems or premises. Therefore, the Company is not liable for any losses arising from the misuse of payment card data by parties beyond the Company’s control.

Order Rejection and Cancellation

Every order submitted through the Platform is subject to a final verification process and written approval from the Company. Automatic notifications, receipts, or order confirmations sent by the system are not automatically considered final approval of the order. The Company reserves the right to reject, cancel, or not process an order, whether before or after payment is made, if any of the following are found, including but not limited to: data discrepancies or errors, suspected fraudulent activity, violations of the Terms and Conditions, stock limitations or unavailability, or other operational considerations. If payment has been processed but the order is canceled by the Company, a refund will be issued in accordance with the Company’s applicable refund policy and subject to the terms and procedures of the Payment Service Provider.

Chargebacks and Additional Fees. If the Promoter fails to make payment by the due date and/or if a payment is declined, charged back, or otherwise problematic, the Company reserves the right to charge back the outstanding amount via the payment method registered in the Promoter’s Account. The Promoter is fully responsible for all additional fees incurred in the process of recovering the outstanding balance, including but not limited to administrative fees, electronic payment rejection fees, return handling fees, third-party collection fees, and/or legal service fees.

Responsibility for Payout Data. The Promoter is fully responsible for ensuring that the data provided regarding personal information and bank account details for the purpose of withdrawing Commission and/or Bonus funds is accurate, complete, and in compliance with applicable regulations. The Company is not liable for any delays or failures in fund withdrawals caused by errors or discrepancies in the data provided by the Promoter.

Finality of Purchase and Non-Refundable Policy

All transactions for the purchase of Maquira products and/or membership registration fees that have been completed and confirmed via the Company’s Official Website are final, binding, and non-cancellable. Buyers, including Promoters and Consumers, are not permitted to cancel orders for products that have been paid for, either in part or in full, after payment confirmation has been received. The Company does not accept and will not process any requests for refunds or exchanges for products that have been purchased or membership fees that have been paid. By proceeding with and completing the purchase of Maquira products on this site, the User is deemed to have explicitly read, understood, and agreed to all the terms in this Refund and Cancellation Policy.

Shipping Procedures and Product Tracking

All Maquira products ordered by Promoters and/or Consumers will be processed and shipped from the Company’s central warehouse located in Indonesia. Product delivery to Promoters and/or Consumers is entirely handled by Third-Party Shipping Partners (Courier/Logistics Service Providers) that have officially partnered with the Company. The Company utilizes third-party providers for these shipping services.

To ensure transparency and facilitate easy monitoring, all data and the status of the shipping process are directly integrated into the Promoter’s Back Office System. This integration is generally managed through third-party systems or other parties collaborating with Maquira. Promoters and/or Consumers have access to track the delivery status of their orders in real-time through the tracking module available in their Back Office accounts, from the processing status in the warehouse to the confirmation of delivery to the destination address.

Once the product is handed over to the Third-Party Shipping Partner, responsibility for the risk of loss or damage to the product during the shipping process transfers to the Third-Party Shipping Partner. Maquira will facilitate coordination and assist in the claims process with the relevant Third-Party Shipping Partner should any issues arise.

Intellectual Property Rights

All content on the Platform, including but not limited to designs, images, text, logos, videos, source code, and/or other materials, is the exclusive property of the Company (Maquira) and is protected by applicable Intellectual Property Rights laws, including copyright and trademark laws. Promoters are strictly prohibited from copying, reproducing, modifying, republishing, distributing, reverse engineering, and/or using such intellectual property materials for any purpose without obtaining explicit written permission from Maquira.

In the event of an actual or suspected infringement of the Company’s intellectual property rights as referred to in this Clause, the Company shall have the full right to take all necessary legal actions, including but not limited to filing claims for damages, both material and immaterial, to recover the losses incurred by the Company.

Use of Maquira Materials

“Maquira Materials” refers to all materials, content, data, information, images, videos, graphics, text, promotional materials, marketing templates, training materials, educational materials, and/or other forms of content officially provided by the Company (Maquira) to the Promoter for use in business and marketing activities related to Maquira. All Maquira Materials are the sole property of Maquira and are protected by intellectual property rights (IPR), including but not limited to copyrights, trademarks, and other applicable intellectual property rights. The Company grants the Promoter the right to use Maquira Materials in conducting their business activities as a Promoter. This right of use is non-exclusive, non-transferable, and may be revoked at any time by the Company at its sole discretion.

Prohibition on The Use of Maquira Materials

When using Maquira Materials, the Promoter is strictly prohibited from altering, modifying, editing, adding to, and/or removing any part of the Maquira Materials in any form; using Maquira Materials to make medical claims, exaggerated health claims, and/or income claims that do not comply with the Company’s Code of Ethics and Regulations; using Maquira Materials for commercial purposes that do not have an official partnership with Maquira; disseminating Maquira Materials to the public in a manner that is misleading, unlawful, and/or detrimental to the Company’s reputation; redistributing, selling, renting, and/or sublicensing Maquira Materials or the trademarks contained therein to Third Parties or other parties.

The Company reserves the full right to withdraw, modify, update, restrict, or revoke the right to use Maquira Materials at any time without prior notice. Violations of the terms of use of Maquira Materials as outlined in this Clause may result in the imposition of administrative sanctions, including but not limited to suspension of access, restriction or revocation of Promoter status, and/or termination of Promoter membership status, as well as legal action in accordance with applicable laws and regulations.

Disclaimer of Professional Advice and Limitation of Liability

All content, materials, and information provided on the Platform are intended solely for general informational and educational purposes. This content shall not be construed as professional advice of any kind, including but not limited to medical, health, legal, financial, and/or nutritional advice. Users and Promoters are required to seek out and consult with authorized professionals holding relevant licenses before taking any action or making any decision based on the information contained on the Platform.

The Promoter acknowledges and agrees that any action or decision taken without consulting a qualified professional is the Promoter’s sole risk and responsibility. The Promoter hereby waives all rights to file any claims, demands, or seek compensation of any kind against the Company for any losses (whether material or immaterial) arising from actions or decisions taken by the Promoter based on the information contained on the Platform.

Termination of Access and The Promoter's Obligations

The Company reserves the full right, at its sole discretion, to suspend or terminate the Promoter’s access to the Platform at any time, with or without prior notice, in the event of (i) a violation of these Terms and Conditions, the Code of Conduct, and/or Company Regulations; (ii) suspected illegal or criminal activity; (iii) misuse of the Platform’s features; (iv) other actions that could reasonably cause harm to the Company, other users, and/or Third Parties having a relationship, whether direct or indirect, with the Company.

Upon termination of the Promoter’s access rights, the Promoter is no longer permitted to access the Platform. The Company has no obligation to restore or replace any data that is lost or becomes inaccessible as a result of such termination of access. All forms of responsibility, payment obligations, or liabilities arising at the time of or before the termination of access, including but not limited to obligations owed to the Company, remain the full and undisputed responsibility of the Promoter.

Changes and Updates to The Terms

The Company reserves the right, in its sole and absolute discretion, to update, amend, or modify all or part of these Terms at any time. Changes may be made for adaptation, including but not limited to (i) technological or operational developments of the Platform; (ii) revisions to the Company’s internal policies; (iii) changes or compliance obligations under applicable laws and regulations. The latest version of the Terms will be published on the Platform. Such changes will be effective and binding as of the date set by the Company (“Effective Date”).

Promoter's Acceptance

The Promoter is deemed to have accepted and agreed to the changes or updates to these Terms if the Promoter provides electronic consent before re-accessing or using the Platform after the Effective Date; or continues to use the Platform or Services after the Effective Date takes effect.

Force Majeure

The Company shall not be liable and is hereby released from any liability for any delay, failure, or disruption in the performance of its obligations and/or the provision of services caused by circumstances beyond the Company’s reasonable control (“Force Majeure”). Force Majeure includes, but is not limited to, natural disasters, epidemics, pandemics, war, riots, civil unrest, or acts of terrorism; failures or disruptions in telecommunications networks, power outages, or failures of public utilities; actions or restrictions imposed by the government or competent authorities; cyber attacks, hacking, or other actions that compromise system security and data integrity; disruptions or failures in systems or services provided by Third Parties (including payment service providers).

Electronic Communications and Consent

By using the Platform, the Promoter hereby acknowledges and agrees that all communications, official notices, transaction information, and/or other Electronic Documents sent electronically by or to the Company have the same legal standing as written physical communications and/or documents (hard copies). The Promoter grants the Company the right and consent to contact the Promoter via email, app notifications, short message service (SMS), and/or other digital media for legitimate operational, administrative, and/or marketing purposes.

Use of Cookies and Similar Technologies

The Maquira Platform uses cookies and similar tracking technologies (collectively referred to as “Cookies”) to (i) enhance the user experience and personalization; (ii) ensure the Platform’s operational functions work properly (essential functions); and (iii) analyze Platform usage, performance, and service development. Users have the right to manage, restrict, or disable the use of cookies through their respective browser settings. Users understand and accept that restricting or disabling certain Cookies may affect the availability, functionality, and convenience of using the Platform.

Third-Party Links and Disclaimer of Liability

The Platform may contain links to websites, applications, or services owned by Third Parties that are not under the Company’s management or control. These links are provided solely for the User’s convenience and reference. The Company does not control, endorse, or approve the content, materials, privacy policies, or practices found on such Third-Party websites. The Company is not responsible for the content, accuracy, availability, or services provided by Third Parties.

User Risk and Liability. Use of or access to third-party websites or services is entirely at the User’s own risk and liability. Users are advised to read the Terms and Conditions and Privacy Policy of the third-party website before using it.

Dispute Resolution and Governing Law

Any dispute, disagreement, or difference of opinion arising from or in connection with the use of the Platform, the enforcement of these Terms and Conditions, or the legal relationship between the User/Promoter and the Company must first be resolved through mutual consultation.

If the dispute cannot be resolved through consultation, it shall be finally and bindingly resolved through arbitration. Arbitration shall be conducted at the Singapore Arbitration Institute (or another arbitration institution agreed upon by the Parties), in accordance with the applicable arbitration rules and procedures of such institution. The arbitration award shall be final and binding on the Parties. The governing law for these Terms and Conditions and the dispute resolution process is the law of the Republic of Singapore, including but not limited to the provisions of laws and regulations in the field of information and electronic transactions and their implementing regulations.

Contact Information

If you have any questions regarding these Terms and Conditions or require assistance regarding the use of the Platform, you may contact Maquira’s official customer service channel via email at: support@maquira.com

Singapore :
Maquira, Pte, Ltd
8 Marina Boulevard #11-00 Marina Bay Financial Centre, Singapore
P : +1 (702) 812-0168

Indonesia :
PT. Maquira Patagonia Indonesia
Spazio Office Building, 5th Floor Unit 520 Jl. Major General Yonosoewoyo. Kav3 Pradah Kalikendal, Dukuhpakis District Surabaya City, East Java 60226
P : +62 811 30 888 610